How long does delivery take?
· Your order should arrive within 1-4 weeks, but can take as long as 6 weeks for delivery.
· We ship orders on Mondays – Sundays during office hours only. We do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially for best selling items! Your patience is appreciated.
· Shipping times will be affected during public holidays. Heavy order quantities are expected, causing a delay in processing and shipment as we work quickly to fulfill all orders as soon as possible, and couriers limit their operations at these times. This is outside our control. If you do plan to place an order for the holidays, please order as early as possible to ensure it arrives on time. We cannot be held liable for late delivery times. Normal service resumes immediately after each holiday.
· All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
There is a 1-5 day (calendar days) processing period prior to shipping. Your order should be delivered within 1-4 weeks following order confirmation. If you have any issues receiving the order feel free to contact us by visiting us here:
Our policy lasts 30 days. If 30 days have gone
by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused
and in the same condition that you received it. It must also be in the original
Several types of goods are exempt from being
returned. Perishable goods such as food, flowers, newspapers or magazines
cannot be returned. We also do not accept products that are intimate or
sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your return, we require a receipt or
proof of purchase.
Please do not send your purchase back to the
Once your return is received and inspected, we
will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
missing refunds (if applicable)
If you haven’t received a refund yet, first
check your bank account again.
Then contact your credit card company, it may
take some time before your refund is officially posted.
Next contact your bank. There is often some
processing time before a refund is posted.
If you’ve done all of this and you still have
not received your refund yet, please contact us at [email protected].
items (if applicable)
Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
We only replace items if they are defective or
damaged. If you need to exchange it for the same item, send us an email at [email protected].
If the item was marked as a gift when purchased
and shipped directly to you, you’ll receive a gift credit for the value of your
return. Once the returned item is received, a gift certificate will be mailed
If the item wasn’t marked as a gift when
purchased, or the gift giver had the order shipped to themselves to give to you
later, we will send a refund to the gift giver and he will find out about your
You will be responsible for paying for your own
shipping costs for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping will be deducted from your
Depending on where you live, the time it may
take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should
consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.